Scope and purpose
This Self-Exclusion Policy sets out the measures Soul777 provides to help players restrict or suspend gambling activity on the Soul777 platform. It explains how to request exclusion, the effects on accounts and promotions, and how personal data is handled for enforcement.
Eligibility and age
This policy applies to all players registered with Soul777 who gamble on the Soul777 site or services. Players must be at least 18 years old where local law requires age verification for gambling. Soul777 may apply self-exclusion to any account linked to the player in accordance with this policy.
Exclusion options and durations
- Self-exclusion for a fixed period of 6 months
- Self-exclusion for a fixed period of 9 months
- Self-exclusion for a fixed period of 12 months
- Permanent self-exclusion on request
Initiating a self-exclusion
To initiate, send a request via the players registered contact channel. Use the dedicated support address [email protected] with the subject Self-Exclusion and specify the intended period or indicate permanent exclusion. Requests submitted via live chat will be redirected to the email channel and processed by the support team.
Immediate effects of exclusion
- The player account and any linked Soul777 accounts are disabled immediately for the chosen period.
- Deposits and withdrawals are blocked for the duration of the exclusion.
- The player is excluded from all promotional offers and bonuses during the period.
- Access to the platform is restricted, while welfare and support channels remain available.
Linked accounts and environments
Linked accounts are identified based on factors including accounts held in the same household, devices used to access the platform, shared email addresses, payment details, IP addresses, and common environments such as universities, libraries, or workplaces. Exclusion applies to linked accounts to prevent circumvention.
Reactivation and extension
At the end of the exclusion period, normal access is restored automatically unless a new exclusion request is made. A player may request a new exclusion prior to expiry. Identity verification and compliance checks may be required to activate the new period.
Data protection, retention, and regulatory compliance
Soul777 processes personal data for enforcement of self-exclusion in line with the privacy and KYC policies. Data relevant to the exclusion may be retained for the duration of the period and for a reasonable period after for regulatory, audit, and enforcement purposes.
Support and welfare resources
Players who are self-excluded may still access welfare resources and support channels provided by Soul777. For urgent welfare concerns, contact the dedicated support line via the standard channels.
Licensing and age restrictions
Soul777 operates under a valid gaming license issued by the competent authority where applicable. All participants must comply with age and license requirements, and Soul777 promotes responsible gaming in accordance with regulatory obligations.