Soul777 | Access and Deletion

Data controller and scope

Soul777 operates as the data controller for personal data processed in connection with its gambling platform. This policy describes how Soul777 collects, uses, stores and discloses your personal data when you access Soul777 services via our website, mobile apps or other platforms owned or licensed by Soul777.

Categories of personal data we collect

Identity data: full name, date of birth, nationality and government-issued identifiers where required by law.
Contact data: email address, postal address, telephone number.
Account data: username, password, security credentials, account status and preferences.
Financial and transactional data: payment methods, bank or card details where applicable (processed by payment partners), transaction history (deposits, withdrawals, refunds, fees).
Verification data: documents used for identity and residence verification (eg, passport or national ID, address verification).
Technical and usage data: IP address, device type, operating system, browser, language, cookies and other identifiers; logins, bets placed, amounts staked, session duration and features used.
Geolocation and marketing preferences: approximate location for geolocation checks and consent records for direct marketing where applicable.

How we collect personal data

We collect data directly from you when you register, place bets, deposit funds, withdraw winnings, or contact us. We also collect data automatically through your use of Soul777 (eg, device and usage data) and through cookies and similar technologies. Data may be obtained from payment processors and identity verification providers as part of KYC and AML checks we perform.

How we use personal data

To operate, administer and provide Soul777 services, including account management, betting activity, and payment processing.
To verify your identity, age, and eligibility in accordance with applicable law and internal risk controls.
To prevent, detect and investigate fraud, money laundering, and other unlawful activity; to enforce Soul777's terms and suspend or terminate access where appropriate.
To process transactions, settle winnings, manage refunds and respond to payment disputes.
To communicate about account status, security, regulatory obligations, service updates, and promotional offers where consent or applicable law permits.
To improve and personalize the Soul777 platform through analytics and research on usage patterns, while protecting individual privacy where possible.
To comply with legal obligations, regulatory reporting, and lawful requests from authorities.

Legal bases for processing

Performance of a contract: processing necessary to provide and maintain Soul777 services you request.
Legal compliance: AML/KYC, tax and other regulatory requirements applicable to you or Soul777.
Legitimate interests: safeguarding platform integrity, preventing fraud and money laundering, network security and improving user experience.
Consent: for cookies, certain tracking technologies and direct marketing where required by law or policy.

Cookies and tracking technologies

Soul777 and its service providers deploy cookies, device identifiers and similar technologies to operate the platform, analyze usage and personalize experiences. Essential cookies are necessary for operation; non-essential cookies (such as analytics and marketing cookies) require your consent where law or policy requires it. You may manage cookie preferences in your account settings or via your browser controls, understanding that turning off cookies may affect service functionality.

Sharing and international transfers

Service providers: third-party processors supporting payments, identity verification, hosting and customer support, who are bound by contractual obligations to protect your data.
Regulatory and law enforcement: to comply with applicable law, respond to lawful requests, and enforce Soul777's rights or to prevent crime.
Affiliates and partners: where necessary to operate or improve services and under protective safeguards for your data.
Cross-border transfers: where data leaves your jurisdiction, we implement appropriate safeguards to protect your data in accordance with applicable data protection laws.

Data retention, security and integrity

Soul777 will retain personal data only for as long as necessary to provide services, fulfill legal obligations, resolve disputes and enforce agreements. After account termination or inactivity in accordance with applicable law, residual data may be retained for regulatory purposes and to address post-transaction inquiries. We implement technical and organizational measures to protect data, including encryption in transit and at rest where feasible, access controls, regular security reviews and an incident response process.

Your rights and how to exercise them

Access and rectification: you may request confirmation of whether we hold personal data about you and request correction of inaccuracies.
Erasure and restriction: you may request deletion or restriction of processing where permitted by law or where data is no longer necessary, subject to legal obligations.
Data portability: you may request a copy of your data in a structured, commonly used, machine-readable format.
Objection and withdrawal of consent: you may object to processing based on legitimate interests or withdraw consent for cookies and marketing where applicable.
Exercising rights: to submit requests, use the Soul777 privacy portal or contact our privacy team at [email protected]. We will verify your identity and respond within a maximum of 30 days, with extensions only where permitted by law.

Account inactivity and data minimization

Accounts with no activity for 24 months may be marked as inactive in our systems. We may restrict access and archive data while preserving information necessary to fulfil legal obligations and respond to post-inactivity inquiries. If you resume activity, we may restore portions of your data consistent with ongoing service.

Marketing communications

Soul777 will not process your data for direct marketing without your consent or as permitted by law. You may unsubscribe or modify marketing preferences at any time in your account settings or by following the unsubscribe instructions in marketing communications. Personal data used for marketing will be limited to data you have provided and will not be shared with third parties for marketing purposes without your consent.

Children and minor privacy

Soul777 does not knowingly collect personal data from individuals below the minimum legal gambling age in their jurisdiction. We require age verification before account approval and will delete or anonymize data related to underage individuals if detected.

Changes to this policy

We may update this policy from time to time. We will publish the effective date of the latest version and provide notice for material changes as required by applicable law.

Contact information

Questions about this policy or requests to exercise data rights should be directed to [email protected] or through the in-platform support channels. A dedicated Data Protection Officer may be appointed where required by law, and you may contact the DPO at the same address.